Voice Analysis ,Best Voice Analytics Software for Call Centers

VSpeech iTalker - Best Voice Analytics Software for Call Centers

Multilingual

Works with many languages and there will be more paralinguistic features.

High Qaulity Speech Recognition

Extracts all Insights from speech data

Call Analysis in Realtime

Understand your users, Identify key matrix, and much more. Check out our Video. Video...

Important Usecases

Problem Statement A

With millions of calls in a day in call centers and it becomes crucial to know that your agent has handled the call well or not.

Our Solution

Vspeech.ai Voice Analysis Solutions transcribes the voice data and provides you multiple options to get every small detail.

Problem Statement B

Organizations have hundreds of audio conversions inside multiple channels. Relying on serialization & hierarchy causes them to delay in taking key decisions and also can forget important input data.

Best Solution

Vspeech.ai Voice Analysis System Monitor will see all the data and generate triggers to make fast key decisions.

Advanced Speech Analytics is very useful for Call Centers; it will provide you

Identify Lost Opportunities

System monitor leads and predicts the consequences from interactions.

Intent From Communication

Understand the needs of the customer.

Conversation Search

Use finder to search in big data very fastly using auto aggregators groups.

Supports Calls/Chats/Emails

Import all channel raw data at a time.

Customize Reports

Automatic advanced reporting system.

Features

Agent Customer Engine

A clear view of the agent as well as the customer.

Speech to Text Engine

The most advanced and accurate customized speech recognition model options are available.

Noise/Silent Engine

Identify the difference between voice and non-voice parts.

Word Level Separations Engine

Confidence score available per word.

Agent Identifiers Engine

Automatically Identify the agent and a customer from data.

Natural Language Processor Engine

Support NLP/NLU deep learning model.

IPA Modeling

Advanced auto mapping of the phoneme to a letter system.

Language Model

Custom LM to enhance the accuracy of the speech.

Sentiment Engine

Understand the sentiment , pitch and tone of customer.

Intend Engine

Identify Intend from data.

Facts and Technics

VSpeech.ai is a deep-tech voice AI-based platform that helps you to achieve business goals from big voice data. It includes,...

10+ Machine Learning Models

6* New Advance Technology

9++ Call Assessment Features

85-95% High accuracy on call center data

13+ Agent-Customer Conversional Features