Voice
Collector
Summerize Calls
Summerize Communication
Humonitor
Employee/Agent Monitors
Advisor
Extract useful data &
insights from your data
- KYC
- Discounts
- Cancellation
- Complaint handling
- Compliance
- Searchable Meetings
- Benchmarking of Agents
- Review all Agents
- Increase monitoring of agents, team leaders and adherence to business objectives
- Measure new products/campaigns
- Sentiment Analysis (Happy/Sad)
- Measure Product Outcome (Performance management)
- New Source for Training (Intelligent System)
- Reduces call handling times (Data Mining)
- Improves customer experience (engagement)
- Measure SLA/Culture/Brand/Misconduct/Risks